Jibo Customer Careから「Important Update Regarding your Jibo Pre-order」というタイトルのメールが届きましたので、英文メールの内容を読んでみると、あなたの国（日本）にJiboを届けることができないという内容でした。
Dear Jibo Supporters,
We need to share with you some important information about your Jibo Indiegogo and InDemand pre-orders. After exploring all the options, we have come to the conclusion that we will not be able to deliver Jibo to your country. The reason is clear: Jibo won’t function up to our standards in your country. We know this is disappointing news and that many of you have been looking forward to Jibo’s arrival since our campaign first launched, and for that we’re truly sorry. We can’t tell you how much we appreciate your support of Jibo and our vision, and to do right by you, we will issue full refunds to all pre-order customers in your country.
You can read more about the specifics of what this means in our FAQs, accessed through the link below.
We are truly humbled by your interest in Jibo, and specifically, in your willingness to support our dream of delivering Jibo to families and homes across the world. We promise to keep working diligently until that vision becomes a reality. And we are committing to you that when Jibo becomes available in your country, we will honor the price you paid to pre-order him during the campaign.
Click here to claim a refund for your contribution and review our frequently asked questions (FAQs).
Please note that this link is tied specifically to your individual account and Jibo order.
If you have any additional questions at all, please contact John at firstname.lastname@example.org
Thank you for your understanding and support,
The Jibo Team